Our Business Process Improvement and related Courses
Level: These courses will take the beginner to a level of strong and independent proficiency
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Overview
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The natural route is to progress through our 5 courses in sequence. However they are also offered separately where you may not need them all. There is a Masterclass for 4 days at the end, below which combines them all into a single value-packed complete course.
1
Business Process Mapping
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Agreeing the templates, notation and project approach
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Stakeholder analysis, capturing the As-Is, Roles
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Capturing the Improvement Log
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A BPM Maturity Assessment is an optional value add at this stage
2
Architect your Business Process Framework
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Defining the value chains, taxonomy and hierarchy
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Agreeing process ownership, governance and interface points
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Alignment with strategy and addressing regulatory requirements
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Establishing process artefact change control
3
Business Process Improvement
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Studying the Improvement Log and analysing root causes
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Defining success metrics
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Identifying waste, inefficiencies, risks and errors
- Improvement priorisation, business case
- Define the "To-Be" and gain sign-off for addressing gaps
4
CX and CJM
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Defining relevant personas with their objectives
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Mapping the end-to-end journey - As-Is and agreeing the touchpoints
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Identifying all gaps/issues and documenting these in the CX Improvement Log
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Aligning with business process improvements and designing the To-Be CJM
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Sign off on the agreed initiatives
4
Project Planning, Process Automation, Communication and Business Change
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Planning from Day # 1
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Managing the Requirements Tracability Matrix (RTM)
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User Communications and Awareness
- Managing the UAT and Business Change
- Post go-live monitoring
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Masterclass with all 5 of the above!
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Comprehensive course that has all of the above in one 4 day bootcamp
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